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Frequently Asked Questions

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Popular Questions

We believe that each subscriber should enjoy the benefits of using our services before upgrading to a paid subscription plan.

247Shift is free during the free subscription period. If our services do not meet your needs, you have the choice to opt out of the subscription plan before the end of the free subscription period.

247Shift starts as low as USD20 a month! You can find plans and pricing here.

There are no free plans for 247Shift. All plans are priced the same for everyone, even schools and non-profits.We try to keep things affordable and on a level playing field for everyone. 247Shift is free during your free subscription period!

Check on your shift roster anywhere and at anytime – no apps required!

Simply sign in to 247Shift with your phone or tablet’s browser and you’re all set!.

General

The 247shift business model is to answer all queries via email. Currently, we do not provide for phone support. There are many benefits for our doing this:

It keeps our subscription prices low by not having a call centre and team to handle the calls. It allows us to check on your question or investigate thoroughly on the issue you encountered before we respond to you.

It allows us to collate the questions and issues encountered so that we can build up the knowledge base and this in turn will help us both. All these savings are passed on to you, in our low subscription price.

The 247shift system was designed such that users can easily navigate their way and use the functions.

Users can refer to the detailed Help/Support section which contain topic-based information.

The Help section can be easily accessed using the Help link on the upper right of all pages. Alternatively, click on help

If you are unable to find the answer at the Help/Support section, do drop us an email. We will respond to you via email or call you to provide guidance.

The 247shift system was designed such that users can easily navigate their way and use the functions.

Users can refer to the detailed Help/Support section which contain topic-based information.

The Help section can be easily accessed using the Help link on the upper right of all pages. Alternatively, click on : help

If you are unable to find the answer at the Help/Support section, do drop us an email. We will respond to you via email or call you to provide guidance.

No. 247shift operates as a pay-as-you-go service.

There are no long term contracts or commitments on your part. You simply pay month-to-month or annual basis for continuous use of our service.

If you cancel, you’ll be billed for the current month, but you won’t be billed again.

We do not pro-rate nor refund partial subscription.

Plans and Pricing

Except as otherwise stated, purchase of 247Shift's products or renewals with a subscription term of one year or more are eligible for a refund within 30 days of the purchase date.

Purchase of 247Shift's products which have a monthly subscription plan, are eligible for a refund within 30 days of the subscription commencement date.

Annual Automatic Renewal charges are eligible for a refund within 30 days of the renewal purchase date.

Yes. Simply click on the “Account” tab on your dashboard and you’ll see your options. Note the prevailing terms and conditions that apply to upgrading or downgrading.

Yes. Simply click on the “Account” tab on your dashboard and you’ll see your options. Note the prevailing terms and conditions that apply to upgrading or downgrading.

About Billing

You can sign up directly to 247shift. For upgrade/downgrade of plans, there is a module within the administration console that allows the subscriber to upgrade/downgrade his/her plans.

If you already have a 247Shift account, you can upgrade/downgrade your plan by simply clicking on the “Account” tab on your dashboard to select the option required.

Note that only the account owner is the only person who can upgrade/downgrade the account.

Upgrades and downgrades take effect immediately. The new monthly rate begins at the start of your next billing cycle.

Different payment options are available depending on your location.
Credit card payments are available on worldwide basis for US Dollar based plans.

Cheque payments are accepted for annual subscription plans for customers based in Hong Kong and Singapore only.
Local currency cheque settlement are currently supported for the following countries:

  • Singapore Dollars for Singapore registered customers
  • Hong Kong Dollars for Hong Kong registered customers

(this list will be expanded in future for your convenience).

Our rates are among the lowest in the industry. Sorry, our rates are the best rates we can offer.

There will not be any refund for the balance of the subscription period upon cancellation of subscription.

Refunds are only issued in limited circumstances.

If you have made a manual overpayment, you should inform us during cancellation of your subscription.

If you had made manual payment via credit card, we will initiate a refund to the credit card originally used to make the payment. If can take up to four weeks for your credit card company to credit the refund to your account, depending on their processes.

Monthly invoices are easily downloadable from your 247shift account.

Thus, we do not send it out. It is part of our effort to be environmentally friendly.

The 247shift account owner can log in to the 247shift account, click on the Account tab and download the required invoice.

All invoices posted to the account will be listed there.